user support technician

  • Langley Township
  • Punjab Wireless Ltd.

Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Work setting Computer hardware or software retailer/wholesaler Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Supervision 3-4 people Work Term: Temporary Work Language: English Hours: 30 to 40 hours per week