.. and understanding of wholistic health and well being; good knowledge of Human development and experience working with families at risk an asset; .. position provides proactive, wholistic health promotion that will lead to healthier families and communities; to promote health and wellness through traditional .. read more
Service Supervisor Career Opportunity
Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.
As a Service Supervisor you will be responsible for establishing and maintaining the Company as an industry leader in customer satisfaction. You will be responsible for allocation of service expenses and documentation for service customers and vendors while working ethically and modeling the company’s core values.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer: $45,000 to $55,000 per year depending on experience; Comprehensive benefits plan and excellent employee discounts; Employer Sponsored Retirement Savings Plan; Career growth and continuous development; Respectful and family-oriented working environment with strong company values.
As the Service Supervisor, you will : Provide excellent customer service to internal and external customers
Communicate with customers by following company’s resolution process: Process Extended Warranty claims and recoveries
Provide part Coordination (ordering, receiving and invoice reconciliation)
Manage and track vendor returns, recoveries and charge backs
Understand and follow all safe work practices and rules
Ensure that the levels of support match or exceed field and customer requirements
Consistently offer feedback and recommendations regarding customer service or product issues
Inspect to assess if product can be repaired or must be replaced
Answer customers questions during in-home inspections
Document and complete service reports
Assess and manage damaged goods
Prepare and schedule Manifest Transfers
Assist drivers daily on inflow of stock, manage and reorder transportation supplies.
Process Vendor Return Claims
High School Diploma with 1-2 years customer service experience preferred
Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house computer programs
Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
Ability maintain composure and works well under pressure/stress
Well organized with ability to prioritize and juggle multiple tasks
Ability to work independently
Effective decision making and problem solving skills
Customer focused
Valid Class 5 Driver’s license with clean Driver’s abstract
This position requires patience and strict attention to detail
Interest and aptitude for account reconciliation.
Criminal Record Check required