Support Specialist I (Remote)

Why join usBrex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.Customer Experience at BrexThe Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our passionate team ensures we provide the best possible support experience for our customers. In daily communication with our customers, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams — Sales, Product, Operations, and Engineering. We prioritize customer retention by keeping high standards for how we serve our customers and by making sure they leave every conversation satisfied and inspired.What you’ll doAt Brex we deeply value high quality customer experience and view it as necessary to our success. As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to work collaboratively with Sales, Product, and Engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.ResponsibilitiesEffectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chatCompose thoughtful, personalized responses for a variety of customer requestsTriage incoming requests and spot trends in customer issues to flag for the rest of the teamIdentify, reproduce, and document bugs for the Engineering teamsMake active contributions to help achieve team goals and successesContribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentationRequirementsThis role is required to be located within the greater Vancouver, BC areaPassionate about customer support and about the role it plays in making a customer-centric team successfulAbility to communicate technical problems in a clear and tactful wayStrong verbal and written communication skillsEmpathy, diplomacy, tact, and poise under pressure when working through customer issuesBonus pointsBachelor's degreeFinTech experiencePrior experience in a customer-facing role, ideally in a support function Currently hold or have recently held a Series 7 and/or 63 securities licenseWillingness to work overtimeCompensationThe expected pay range for this role is $23.00 CAD - $24.00 CAD per hour.  However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.