Collision Estimator

Job Description: The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities ​Role and RequirementsEnsure ASE is updated efficiently and accurately with pertinent details from every customer interactionProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery Communicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store Manager Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)Uphold Assured’s Core Values : Honesty, Integrity & RespectConsistently demonstrates actions and behaviors supporting our “10 Promise”Work Tools to be UtilizedScheduling Tool: Progi Calendar, Google Calendars Management Information System: Summit, Repair CentreRental Management: ARMS, DialBasic Knowledge: Mitchell, AudatexEducation and/or Experience Required ​Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete ICAR Training Valid Driver’s License Required Skills/Abilities ​Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete ICAR Training Valid Driver’s License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#AAEST