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CAREER SUMMARYA Technical Service Representative receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there. HOW TO MAKE A DIFFERENCE Go the extra mile to delight our customers!The ability to meet and exceed set goals.Build sustainable relationships of trust through open and interactive communication.Accurately document and update records in required systems.Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable. BENEFITS Paid time offMedical, Dental and VisionEmployee Assistance ProgramCareer growth opportunities QUALIFICATIONS Must be legally entitled to work in CanadaMust reside in Prince Edward IslandApplicants must be 18 years of age or olderRequires high school diploma or equivalentExcellent communication and presentation skillsPrior technical service or call center experience is preferred COMPENSATION $13.70/hour for 37.5 hrs/week LOCATION 265 Brackley Point Rd. Charlottetown, PE Work From Home Future Consideration
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