hotel front desk clerk

  • High Level
  • Econo Lodge Inn E Suites High Level
Work Term: Permanent Work Language: English Hours: 30 to 44 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset Work setting Hotel, motel, resort Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Support for persons with disabilities Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Provides awareness training to employees to create a welcoming work environment for persons with disabilities Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work environment for youth Support for Veterans Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers Applies hiring policies that discourage age discrimination Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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