Customer Service Representative

Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.What do our Customer Service Representatives do ? Our Customer Service Representatives are courteous, knowledgeable and empathetic to thecaller’s anxieties over pests in their homes and businesses. They enjoy making a customer feelconfident that their concerns will be handled promptly and professionally. A successful Customer Service Representative is a motivated self-starter who can work independentlywith a focus on results in achieving company business goals.  Answer all incoming calls promptly and in a professional manner  Maintain good customer relations both on the phone and in person  Gather information from customers to help identify and solve problems   Sell the value of our services and suggest upgrades to service  Confirm, schedule and reschedule services for the customer   Set sales appointments for new customers as required  Answer billing questions and assist in resolving AR disputes  Data entry relating to customer job setups, invoicing and credits as needed Perform general office duties as assigned  Work as a team with Service, Sales and administrative colleagues We are looking for individuals who want to make a difference where our customers live and work. Is that you?  Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.RequirementsWhat do you need? Two year diploma or equivalent in prior experience One to Two years’ experience in a customer service or call center role Have excellent listening and communication skills Have a pleasant phone voice and ability to clearly speak and be understood on the phone  Ability to multitask and remain calm while working under pressure in a fast paced environment Self-manage daily tasks and workloadShow a high level of personal organizational skills Balance customer demands with Service and Sales team requests Must pass pre-employment background screen BenefitsWhat do we offer? World class training of the latest industry best practices Company provided technology package and car allowance Short and long-term disability Life Insurance