Banquet Manager

  • Winnipeg
  • Fairmont Winnipeg

Banquet Manager

The Banquet Manager is driven by a passion for flawless service and unfailing attention to detail. The Banquet Manager will direct our Banquets team, overseeing all convention and catering events including tradeshows, off-site catering, meetings, weddings, and gala events. Whether it is the pinnacle of the social season, a high-profile conference, or a dinner, Fairmont Winnipeg is the unequivocal choice.

What is in it for you :

  • Competitive benefits package
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage
  • Opportunity to develop your talent and grow within Fairmont Winnipeg and over 5,000 properties with Accor
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing :

  • Ensure smooth and efficient functioning of the day-to-day operations of the Banquet Department including meetings, private functions, and banquet beverage services.
  • Act as liaison with the stewarding and kitchen teams and audio-visual department to deliver an outstanding banquet experience.
  • Liaise with Conference and Catering Department to ensure that a common vision is shared.
  • Maintain, enforce, and enhance Fairmont service standards and Conference Services / F&B Core Standards.
  • Proactively analyze, develop, and revamp internal processes to create new ways of providing unique and innovative services ideas and incentives.
  • Conduct daily pre and post-meal period meetings and monthly communication meetings with kitchen and service colleagues.
  • Attend pre-convention & departmental meetings, and establish on-site relationships with all meeting Planners / Organizers.
  • Develop the banquet leadership team in matters such as decision-making skills, event planning, and execution.
  • Understand Employee Engagement Survey.
  • Provide a work environment for our colleagues that will foster a positive employee engagement result.
  • Effective performance management through focus on colleague development training, problem resolution, maintaining up-to-date records on performance, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism.
  • Maintain and enhance staff morale by “leading by example” and lead a positive team environment.
  • Adhere to the hotels' safety policy, Heartist, and Planet21 initiatives.
  • Effectively manage all colleague performance reviews.
  • As a member of the extended sales team, maximizing revenues from the banquet operations.
  • Understand, and is able to maintain, productivity and labour costs.
  • Maximize cost control opportunities through optimal scheduling and maintenance of equipment.
  • Conduct daily inspections of the banquet facilities and equipment - reporting any Deficiencies.
  • Ensure all financial reporting is maintained and accurate (forecasting and budgeting for the department).
  • Share in the responsibility to achieve or exceed financial and guest satisfaction goals (average check, payroll, beverage revenue, Voice of The Guest) for the department.
  • Responsible for all equipment, inventories, supplies, furniture, and fixtures assigned to the Banquet Department and in addition for the cleanliness, repair, and maintenance deficiencies of the Banquet Facilities.
  • Other duties as assigned.

Your experience and skills include :

  • Post-secondary degree in Hospitality or Food and Beverage Management an asset.
  • Minimum four years of experience in Food and Beverage Leadership in similar high-volume catering hotel or conference space.
  • Strong off-premise catering service experience an asset.
  • Demonstrated ability to enforce established standards through effective communication.
  • Demonstrated ability to make decisions that will improve service consistency and the work environment.
  • Proven ability to make decisions in the best interest of service excellence.
  • Proven ability to consistently communicate service improvement initiatives and expectations.
  • Strong organizational and business decision-making skills essential.
  • Must be a highly organized individual with the ability to multitask.
  • Ability to delegate tasks to team members and facilitate their completion.
  • Strong proven leadership qualities and management skills.
  • Ability to recognize and correct guest service issues through an established presence on the

Banquet floor.

  • Working knowledge of Opera, Microsoft office, and Silverware is an asset.
  • Must have excellent English communication skills (written, verbal, and comprehension).

Your team and working environment :

  • Fast-paced, upscale, luxury hotel
  • Located right in the heart of the city
  • 340 guestrooms and suites
  • 13 meeting rooms and over 20,000 square feet of spacious, elegant function space We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as yo