Bilingual Customer Service Agent - Hybrid Woking

WHO WE ARE With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. We are people with GRIP : Go-Getter, Renders Service, Innovative, and Passionate for succeeding. The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees : Offer an employee journey where people grow personally and professionally Our Community : Make this world a better place Our Clients : Help customers’ employees go home safely Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®! INTERESTING LINKS SPI Health and Safety / Our History Choose to make a difference! SPI Health and Safety / Careers SPI Health and Safety / Press releases OUR OFFER Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.

• Group RRSP (matched by the employer)
• Flexible group insurance plan
• Access to a gym on the worksite
• Reimbursement for physical activity
• Employee discount on all our products
• Access to a telehealth program (100% provided by the company)
• Program offering support to employees in need (SPI Connection Committee)
• Employee Assistance Program (EAP) gives you access to professional advice in all health matters
• Volunteer program (time paid for a cause that matters to you)
• Referral program with a $1000 bonus
• Continuous training and career opportunities
• A stimulating work environment filled with exciting challenges
• And the possibility of working in an environment where YOU matter!

YOUR CHALLENGES Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services. YOUR RESPONSABILITIES

• Perform data entry and conduct research;
• Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
• Answer customer requests quickly;
• Communicate with customers through various channels;
• Assess customers’ needs and propose adequate solutions;
• Ensure customer satisfaction and offer professional customer service.

SPECIFIC MEASURES OF SUCCESS

• Service level;
• Average processing time;
• Average response time;
• CSAT;
• CES.

WHAT WE ARE LOOKING FOR

• Experience with a CRM, an asset;
• General experience in customer service;
• Ease with technology;
• Bilingual, (French and english, written and spoken);
• Previous branch experience, an asset;
• Knowledge of health and safety, an asset.

Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference! You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you!