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Roles/Responsibilities:
- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
- Provides coverage to customers within 24 hours of notification.
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
- Determines correct inventory levels of repair parts with supply lines.
- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
- Keep management advised of issues and developments.
- Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Must Haves:
- 0 - 2 years related healthcare field experience
- Electronics experience
- Electronic testing equipment
- Solid computer skills
- Time management skills
- Bachelor's degree
- Valid G class drivers license
Nice to Haves:
- IT infrastructure experience (on prem & cloud)
- Knowledge of chemistry/biomedical technology experience is a plus
- Robotics experience
Compensation:
$75,000/yr to $80,000/yr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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