Residential Services Assistant Manager

  • New Westminster
  • The Salvation Army
Description The Residential Services Assistant Manager provides a safe and secure environment for residents and visitors. KEY RESPONSIBILITIES: Assist the Residential Services Manager with the day to day management of the Stevenson House Emergency Shelter staffing and monthly financial statements, maintaining statistics and BC Housing database.In conjunction with the Residential Services Manager, participate in the candidate interview process for employees under your supervision.In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, disciplining, and terminating (with the approval of DHQ) of staff reporting to you.Provide direction, support and leadership to employees through individual employee evaluations, coaching and daily observation.Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, etc.).Conduct incident report investigations and make recommendations.Oversee that policies, standards and procedures are being consistently followed.Review guest files, overview the process of investigating and approving or denying guest extension requests.Oversee the care and safety of guests.Provide back up support to and when required assume functions of staff.Performs other assigned duties as required to ensure a safe and secure environment HOURS: Temporary, full-time, 40 hours / week; covering Leave of AbsenceMonday – Friday, 9:00 am – 5:00 pm, some evening or early morning shifts may be required; subject to change QUALIFICATIONS AND EDUCATION REQUIREMENTS: Ability to supervise, coach and lead a small teamStrong service ethic and a friendly disposition with the publicAdaptability to change and frequent interruptionsTeam oriented and able to take initiativeAt least two years’ experience working in an Emergency Shelter or similar environmentCriminal Record CheckCPR, First Aid and Non-Violent Crisis Training an asset PREFERRED SKILLS/CAPABILITIES: