Business Analyst, Disability Accounting & Taxation Specialist

Description Are you looking for an opportunity that complements your strong analytical and relationship management skills? Reporting to the Manager System Support of the Canada Disability & Group Life team, the Business Analyst, Accounting & Taxation Specialist is responsible for the coordination of activities throughout the year to ensure accurate reporting on year-end tax slips for our Life and Disability members. These duties rely on you providing excellent customer service by responding to inquiries in a timely and professional manner, to the satisfaction of the client, Canada Revenue Agency legislation, and Manulife policies. You will be required to handle escalated and complex cases and work with the project team to implement changes for an efficient year-end tax reporting process. Responsibilities·Coordination of year-end activities in the yearly tax project, acting as lead business analyst on the various feeds from the multiple claim systems, reconciliation of data, and quick resolution of discrepancies;·Liaise with operations on solutions to tax issues reported by customers;·Advocate on behalf of our customers with the governing bodies (i.e. Canadian Revenue Agency and Revenue Quebec) when requested to resolve any tax reporting issues;·Point of escalation on complex tax related inquiries;·Work closely with Canadian Taxation and Group Benefits Taxation specialists on legislative and legal issues regarding the appropriate reporting of tax information;·Work with Finance on the account reconciliation process to identify improvements in the process;·Assist Canada Disability & Group Life operations by providing direction on actions required for coding Navigator to clear suspense account entries;·Coordinate with the Shared Services team by providing direction and guidance to training programs and documentation on appropriate coding and processes related to tax;·Liaise with other Group Business units on policy provision coding issues impacting tax reporting.Qualifications & Attributes·Excellent problem-solving and analytical skills;·Strong verbal and written communication skills;·Attention to detail and accuracy;·Proven ability to work to tight deadlines with multiple, competing priorities;·Quickly adapt and drive changes within the business;·Strong negotiation and influencing skills;·Proven team player with the ability to work independently;·Highly proficient in Microsoft Office (Excel and Access) and SQL queries;·Bilingualism (English, French) is considered an asset.Education and Experience·2 – 5 years experience in Group Benefits/Group Disability·Bachelors degree in Accounting or Finance and/or equivalent work experienceAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerSalary & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Ontario - Full Time RemoteSalary range is expected to be between$55,125.00 CAD - $91,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.