help desk technician

  • New Westminster
  • Rng Immigration Consultancy Ltd

Education: Bachelor's degree Experience: 1 year to less than 2 years Work setting Consulting firm General office Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Computer and technology knowledge Internet Servers Desktop applications File management software Multimedia software Word processing software Presentation software Mail server software Communication software Image editing software Project management software Website creation and management software Desktop publishing software Quick Books MS Office MS Windows Spreadsheet Personal suitability Accurate Client focus Organized Team player Ability to multitask Work Term: Permanent Work Language: English Hours: 40 hours per week