Charter Sales Coordinator

Purpose of the position

The Charter Sales team is the primary contact for all charter flights, from the quoting and booking of flights, to day-of support and beyond. The Sales team is not focused on just Charters, but finding the right service package to meet our client’s needs and budget. Responsibilities & duties

• Provide timely charter quotations, including aircraft capabilities and pricing.
• Coordinate with customers to ensure timely payments for trips.
• Performs operational setup and acts as point of contact for all flight logistics.
• Coordinates operational details on trips.
• Strengthen relationships with existing customers by providing quality customer service, developing future business opportunities, and gaining referrals.
• Follow up with customers to ensure service levels are met.
• Liaise with flight crews, base managers, northern stations and cargo departments to ensure smooth operations.
• Liaise with customers regarding ETAs.
• Perform and uphold North Star’s Customer Service Standards to both internal and external customers.
• Any other related duties as assigned.

Skills & qualifications

• High school diploma or equivalent is an asset.
• Ability to work well under pressure.
• Strong communicator, both verbally and in writing.
• Basic mathematical skills.
• Strong critical thinking skills.
• Able to work efficiently as a part of a team as well as independently.
• Attention to detail in all areas of work.
• Excellent organizational, time management and prioritizing skills.
• Ability to communicate in Oji-Cree or Ojibway is an asset.
• Ability to lift up to 10lbs.

Working conditions

• Overtime as required
• Weekend work may be required

Compensation

Benefits :

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

Experience :

• Aviation: 1 year (preferred)

Work Location: One location