General Manager

  • Hamilton
  • Crunch fitness canada (cfc002)
Benefits/PerksCareer Growth Opportunity Competitive Compensation Complimentary Crunch Gym MembershipDiscounts on services, products, and more!A seriously fun work environment!Training and Development ProgramsCompany OverviewWorking at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.RESPONSIBLEKINDINCLUSIVEFUNALTERNATIVEINNOVATIVEPASSIONATEOUR PURPOSE: Enrich the lives of others through the power of well-being.  OUR VISION: Be the best place to work and work out. OUR VALUES: Work Hard. Have Fun. Make History. Here’s what we need:We’re looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.Here’s what you’ll be doing:Recruiting, hiring, training, and developing team membersManage team member performance standards, with ongoing development, training, and coachingImpact member retention and deliver the “Wow Member Experience”Scheduling and labor managementMember service resolution with pace and empathyResolving or escalating employee issues or concernsLead generation and outreach efforts to impact new member salesNew member acquisition and member integration into all services and programs offeredTeam member goal setting, development plans, and staff meetingsInvolvement and supervision in all front desk activities.Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversightEnsure consistent compliance with all Crunch policies, procedures, and service standardsHere’s who you are:Excellent in execution, taking prompt and assertive action to accomplish objectivesLead by example by delivering personal and team performance targetsUnderstand labor control, optimal staffing levels, and controls overtimeMaintain high standards for facility cleanliness and organizationMobilize to innovate and problem solvePersuasive, candid communicator who encourages open dialogueDemonstrates integrity and judgment that inspires trustBasic understanding of industry, market, and key business driversCreator of a learning environment, striving for personal developmentConfident, humble, and kind mixed with sense of humor and funSkills, Education, Experience: 2+ years of service-oriented assistant management experienceBusiness management degree or equivalent proven experience Experience with supervising and developing employees Physical Demands:This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.