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As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Director of Provider Operations is responsible for the overall management of the provider network from enrollment through ongoing relations, including training and communications.
With a strong background in practice management, clinical proficiency, credentialing, provider contract management and regulatory compliance, the Director of Provider Operations will work closely with Teladoc Health’s clinical leadership to support programs and help manage oversight committees. The Director will lead activities with other internal departments to provide optimal customer service to network providers and internal customers.
Role and Responsibilities
- Direct enrollment, credentialing network strategy
- Optimize provider base for all programs, develop successful provider arrangements
- Work closely with the quality, audit and compliance teams
- Identify technology and process improvements for increased efficiencies
- Develops and maintains relationships with key providers including physician groups and hospitals
- Works to ensure provider networks meet the needs of client’s coverage areas
- Adapt to changing business needs and competing priorities
- Perform special projects as needed
Skill Requirements/Preferences
- Solid knowledge of best practices and modern strategies for engaging healthcare providers
- 10+ year of management experience overseeing large teams responsible for network operations
- Excellent analytical and problem-solving skills
- Understanding of changing healthcare in Canada (public and private systems)
- Ability to work independently and as part of a cross-functional team
- Strong presentation, written and verbal communication skills
- Experience building and successfully maintaining client relationships
- Ability to work in fast-paced, entrepreneurial environment
- Occasional travel across Canada (less than 10%) is required
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com