Kinosoo Ridge - Guest Relations & Sales Assistant

Function : Reporting to the Guest Relations Lead, the Guest Relations & Sales Assistant will be the primary point of contact at Kinosoo Ridge Resort. This position requires creating a positive and personalized interaction with guests and co-workers, and to facilitate and deliver an exceptional guest experience.

Duties & Responsibilities :

• Answer guest inquiries in a prompt and courteous manner.
• Sell tickets, ski passes, and any other resort merchandise or ticketing.
• Prepare daily floats/cash outs/debit card transactions/reconciliations.
• Communicate with and provide support to the sales team, and other internal areas as required.
• Assist in the training of staff.
• Assist with social media posts and the Kinosoo Ridge website.
• Assist with promotions, marketing, events, and functions.
• Provide administrative support to other departments.
• Promote a fun, vibrant and positive environment, and work culture.
• Perform other related duties within the scope of the position as required.

Qualifications :

• Diploma or certificate in hospitality management, tourism, business administration, or related discipline will be considered an asset.
• 1-2 years’ experience with guest relations.
• Experience with retail and cash handling.
• Proficient in Microsoft Suite programs.
• Positive, proactive, professional, and friendly personality.
• Excellent communication, interpersonal skills, and commitment to exceeding guest expectations.
• Proven ability to exercise good judgement and willing to serve as a role model.
• Ability to work with mínimal supervision or in a team environment.
• Adapt to change and present solution to the workplace.
• Detail oriented and well organized.
• Advanced first aid will be considered an asset.
• Ski and snowboard experience will be considered an asset.
• Valid Class 5 driver’s license in good standing.
• Obtain a vulnerable sector check.

Working Conditions :

• High customer volume; required to work with customers of all levels.
• Length of day may vary depending on customer demands, project deadlines and seasonal patterns.
• This position requires working weeknights, weekends, and holidays.

Physical Requirements :

• Able to lift and/or carry up to 25 lbs.
• Must be able to sit or stand for extended periods (1.5 to 2 hours at a time).

All interested applicants are invited to submit their resume, in confidence to: Municipal District of Bonnyville No. 87 Attn: Human Resources Postal Bag 1010 Bonnyville, Alberta T9N 2J7 Fax: 780-826-4524