Sales Associate

Job Description You serve as MATT & NAT’s brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction: Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants. Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment. Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers. Follow and achieve company and individual sales and key performance indicator (KPI) targets. Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products. Process POS (point of sale) purchases, exchanges, and returns of merchandise. Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT’s mailing list. Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards. Understand and comply with company policies and procedures associated to all facets of the store. Assist with updating floor sets in accordance with the planograms. Handle any customer complaints in a patient and helpful manner, escalating any complex issues to a manager on duty. Perform additional related duties as needed. Qualifications High school diploma. 1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment. Proven track record of meeting and exceeding sales goals, an asset. Experience in visual merchandising, an asset. Proficient with Microsoft Office Suite (Excel, Word, Outlook). Exceptional communication skills, both written and oral, in English. Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs. Ability to move and/or lift boxes and fixtures throughout the store. Capability to stand for long periods. Ability to work flexible schedules including weekends and select holidays. Additional Information