Application Support Specialist (Bilingual)

Job Details Description This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. Responsibilities Provide support for MNP’s internally developed Practice Management systemUnderstand product functionality from a user's perspective across various service lines, focusing on the preparation of files and client deliverablesEvaluate and identify issues in user requests, collaborating with product leaders and developers to resolve errors and enhance user educationCommunicate bugs, user experience challenges, and potential areas for process improvement to the development teamDocument issues and solutions, working alongside our Development team and vendors to implement improvementsIdentify product functionality and user education gapsEscalate problems in a timely manner, identifying issues that require intervention by the development team and vendors or referral to internal subject matter experts for clarificationBuild trust with internal users by consistently demonstrating a high level of expertise and professionalismEnsure that the content and functionality within applications accurately reflect the specifications provided by various groups within the Firm before product releasesConfirm that bugs and other issues are resolved by the development teamDocument resolutions to recurring issues or workarounds in the knowledge baseAssist in the creation of release notes, training documentation, and delivery of training to end users Skills and Experience At least two (2) years’ relevant experience in a public practice administrative or professional services Technically savvy, with a strong ability to learn applications and systems quicklyExtensive experience gathering requirements and feedback from usersService-oriented with a professional demeanor, committed to responding to customer inquiries promptlyFluent in French and English (oral and written) with excellent communication skillsStrong computer literacy including effective working skills of Microsoft Word, Excel and PowerPoint