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Who We Are:
F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.
The Purpose: Reporting to the Business Operations Manager, you will build and maintain strong relationships both internally and externally with clients and vendors and will work to ensure operational efficiency. As the face of F12 you will ensure that the branch facility is in good order and that local networkers are supported. You will have an eagerness to grow with the business and tackle new and evolving responsibilities, while looking for opportunities to improve local operations in alignment with the Business Operations Manager and the Regional General Manager. In addition, you will take initiative in all aspects of the business by suggesting modifications to processes or product offerings and will provide feedback that will improve the overall experience for clients and networkers.
Responsibilities:
Office Management
- Act as the local ambassador, appropriately directing the flow of communication.
- Responsible for maintaining the local facility operating guide.
- Fleet & facility maintenance and management including the performance or coordination of routine maintenance.
- Ensure facility safety procedures are up to date and compliant.
- Maintain current records and contact information with facility suppliers (ie. Landlord and security company)
- Inventory management
- Responsible for maintaining current disaster recovery documents in compliance with the company’s disaster recovery plan and SOC designation.
- Maintain an advanced knowledge of business operations processes and services and look for ways to improve them.
Sales Support
- Ensure client information is up to date in internal systems and maintain accurate data.
- Consistently perform all functions related to ticket management, sales order, and project creation as directed.
- Liaise between teams internally as well as externally with local vendors and suppliers.
Administrative Support
- Assist with the review/audit of invoices as directed.
- Assist in creating process/procedure documents and communicating changes internally.
- Take lead on local social functions for networkers and customers.
- Manage and oversee travel requirements within the region, including relationships with direct bill hotels and agents as necessary.
- Facilitate and oversee events held within the facility – coordinating requirements as needed
- Facility and resource management to ensure all networkers are equipped to perform duties, including accommodating those visiting the regional offices.
- Support the P&D function with HR administration duties as assigned by the Business Operations Manager
- General office duties as required.
Requirements:
- Understanding of varied requirements of F12’s client base
- Able to be flexible and accommodate priorities as needed to support the business initiatives.
- Friendly and approachable demeanor even in challenging situations
- Strong ability to analyze and comprehend requests.
- Effective at building relationships both internally and externally
- Ability to multi-task and handle simultaneous requests.
- A proactive thinker. Able to ask the right questions and continuously anticipate client needs.
- Demonstrate problem solving abilities to address issues.
- High level of efficiency and accuracy
- Skilled in the use of Microsoft Office products
- Strong writing skills to assist in client and staff communication.
- First aid certification or willingness to obtain.
What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:
- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching
Our Equal Opportunity Commitment:
F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.