Csr (Customer Service Representative)

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?

• Who We Are _

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

• Why We Need You _

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

• The Big Task _

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• Key Sub Tasks _
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Outbound Calling
• Reaching out to existing/ new clients to book calls
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Helping our Admin staff with overflow work when no calls are coming in
• Desired Skills and Experience _

If you can achieve the above and you find it fun and challenging - you have just the right amount.

• What We Offer _
• Our top performers are among the highest paid in Vancouver.
• Medical Insurance -- we pay 100% of you and your family's insurance premiums for health, dental, vision, life insurance
• New technology, including Laptop & access to integrated software
• 1 Flex Day - Take your birthday or another day off on us!
• Company events (Golf Tournament, Halloween Party, Xmas Party and many more throughout the year)
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Paris Service Group.

If you want to be part of something bigger than just a job - make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Paris.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types : Full-time, Permanent

Salary : $48,000.00-$55,000.00 per year

Benefits :

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Education :

• Secondary School (preferred)

Experience :

• Call center: 1 year (preferred)
• Customer service: 2 years (preferred)

Language :

• Mastery Level of the English Language (required)

Ability to Commute:

• North Vancouver, BC V7J 2E9 (required)

Ability to Relocate:

• North Vancouver, BC V7J 2E9: Relocate before starting work (required)

Work Location: In person