user support technician

Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 years or equivalent experience Tasks Give access to computer networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Manage incidents Consult with clients after sale to provide ongoing support Communicate technical problems, processes and solutions Prepare reports, manuals and other documentation on the status, operation and maintenance of software Computer and technology knowledge Jira Unix Networking hardware Intranet Internet Servers Desktop applications File management software Mail server software Programming software MS Office MS Windows SQL TCP/IP MS Excel Git Work conditions and physical capabilities Fast-paced environment Attention to detail Personal suitability Client focus Excellent oral communication Team player Screening questions Are you currently legally able to work in Canada? Do you have previous experience in this field of employment? What is the highest level of study you have completed? Other benefits Paid time off (volunteering or personal days) Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for mature workers Participates in a government or community program or initiative that supports mature workers Applies hiring policies that discourage age discrimination Provides staff with awareness training to create a welcoming work environment for mature workers Offers mentorship, coaching and/or networking opportunities for mature workers Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) Supports for visible minorities Participates in a government or community program or initiative that supports members of visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Offers mentorship programs that pair members of visible minorities with experienced employees Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities