Sales Support Associate

Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.Sales Support AssociateJob SummaryThe Technical Sales Support Associate is a trusted advisor that provides support and guidance to Sales Engineers and Partners in all pre-sales and partner activities including: Project Management, Deal Coordination, Quote Support, Capacity Requests, Sales delegated opportunity management, along Sales systems, process, new platforms and product support. ResponsibilitiesGather info from Sales Engineers and Customers regarding scope and solutionWork with Vendor quote team, or EIS (Equinix Infrastructure Services) Product team for PricingSupport pre-sales operational activities for complex customer accounts or multi-country dealsAssist with customer questions via email or phoneSupport Customers and Sales Engineers with creating, tracking status, and escalations to secure approvals for quotesProvide support for system/tool functionality, quotes, and knowledge/trainingValidate quoting info provided by Customers, Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate a quoteBe in sync with the business, proactively flag deal constraints – Capacity, Product, PricingCollaborate with Sales Engineers and various internal teams (Capacity, Provisioning, Legal, Commercial Solutions) to determine the feasibility of requests and their approvalsHandles cases according to regional case management guidelines and facilitate the quote approval processAssists with new customer set upHandles customer concerns between Sales Support and other internal groupsWorks on small projects in addition to everyday roleFollows up with customer on required documents and missing informationEnsures customer PO complianceAssists with customer questions via email or phoneEngages cross-functional teams to coordinate requirements against deadlinesFacilitates SFDC opportunity management by cleaning up opportunities based on guidelinesTrains Sales reps on new tools, processes, and policiesDelivers refresher trainings to address knowledge gapsCommunicates process improvements and enhancements to Sales TeamQualifications1+ years customer/sales support experience preferredFrench language skills desirableBachelor's degree preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.