hotel guest services attendant

  • Sooke
  • Sooke Harbour House

Education: No degree, certificate or diploma Experience: Experience an asset Work setting Hotel, motel, resort Tasks Arrange for ground transportation Convey travellers luggage by hand or hand truck Assist passengers as required Clean cabins and make beds Serve food and beverages Set and clear tables in dining cars Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms Address customers' complaints or concerns Assist clients/guests with special needs Attend to baggage problems Attend to group arrivals and departures Escort incoming guests to their rooms Handle luggage for hotel guests Maintain luggage storage area Provide information regarding features of rooms, service of hotel and points of interest Provide, arrange for, or refer guests to valet parking services Receive and deliver items and messages for guests Work conditions and physical capabilities Bending, crouching, kneeling Fast-paced environment Handling heavy loads Large workload Physically demanding Standing for extended periods Walking Work under pressure Weight handling Up to 23 kg (50 lbs) Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player Work Term: Permanent Work Language: English Hours: 30 to 35 hours per week