Client Advisor

  • Sherbrooke
  • Rbc Royal Bank
Job SummaryJob DescriptionWhat is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.What will you do? Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunitiesFocus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain businessContribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutionsProactively take ownership of resolving and preventing client banking problemsCultivate and maintain relationships with partners to work as one RBC teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactionsWhat do you need to succeed? Must-haveDemonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environmentDrive and self-motivation, as well as excellent communication skills and emotional intelligenceDigital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)Personal flexibility to work flex hoursEagerness to learn and determination to succeedThis role requires fluency in both French and English in order to serve RBC's French and English-speaking customers in this marketNice-to-haveTrack record in building rapport and maintaining client relationships within the financial, service or retail industryWhat's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.A world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJob SkillsAdaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy