Central Authorization Agent

Job Description     GENERAL FUNCTION The CA Agent is responsible to provide a high level of customer service support for retail stores in North America.  Agents primarily provide assistance related to the check cashing product, however support other products as well. DUTIES/RESPONSIBILITIES Provide a high level of Customer Service Provide exceptional customer service via a friendly demeanor, genuine willingness to provide assistance and solve customer issues and clear, concise communication. Acquire and maintain knowledge of relevant products and current support policies in order to provide technically accurate solutions to users. Participate in training workshops as required. Meet standards in all key performance indicators and metrics as directed by management. Check Approvals Review large, out of guideline, over limit or in clearing checks Customer/Employee Calls Answer and attempt to resolve calls. Support store personnel and provide customer service on collection matters when collectors are not available. Commercial Accounts Approve all new commercial business accounts  Negotiate rate structure for all commercial business customers.   Maintain all records for all commercial business customers. Extensive understanding of all company policies and procedures Interface directly with store staff via telephone, chat and e-mail Additional tasks as assigned Qualifications EXPERIENCE Minimum of 2+ years in store experience SKILLS Demonstrated exceptional customer service Thrive in a fast-paced team environment Be confident, assertive, well-organized and detail-oriented Prior experience in Microsoft word, Excel and Outlook Technical proficiency in relevant operating systems, applications, and/or languages is required. Ability to work within flexible shifts scheduled to operate "retail business" hours of operations Excellent communication skills, strong problem solving and technical writing skills. Additional Information About Us: Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store. Our highly skilled workforce puts customers first in everything we do.  We serve millions of people annually with diverse and innovative financial products and services.  Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.  We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services.  We embrace diversity and offer a fast-paced work environment.  All your information will be kept confidential according to EEO guidelines. *Notice to Ontario Applicants  - Momentum Financial Services Group is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Momentum Financial Services Group will work with you to determine how to meet your needs. #corporate