Practice Lead - Fraser Valley Dental Specialists

About us: Fraser Valley Dental Specialists offers dental specialist services in Abbotsford and the surrounding Valley. Our practice offers a wide range of services in oral surgery, orthodontics, periodontics, dentures to patients in a safe, and comfortable environment. Our team of general dentists, specialists and dental care staff are highly regarded in their field, bring extensive experience to provide all patients with the highest quality of dental care services available in Abbotsford and the surrounding Valley.The team is passionately dedicated to continuous improvement and continually upgrading the knowledge and skills which contribute to our patients ongoing oral health.At Fraser Valley Dental Specialists, we are committed to staying at the cutting edge of dental technology providing quality care in effective way. We utilize iTero Intraoral Digital scanner, VELscope oral screening device, digital x-rays, Panoramic x-rays and Dental Cone Beam (CBCT) to support varying treatment plans.Working within our network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians, while having greater access to the most advanced treatment technologies and training & development.Our practice is conveniently located in Abbotsford, BC.Schedule:Monday to Friday, 8:00 am to 5:00 pmBenefits of Joining Our Team:Competitive compensationTotal rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory servicesCareer development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing educationAttend social and CE events to network with dental professionals in your communityWork-life balance and flexibilityAccess to modernized technology to provide optimal oral care to patientsThe wage range starts from $ per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.Responsibilities:Lead, coach and motivate the PCC’s (patient care coordinators) team to improve productivity, engagement, and retention of patients.Communication between the front and back ends of the practiceAssist the Practice Manager in training and developing new/current PCCsDelegate daily workflow, tasks, and assignments to other PCCs to ensure the team is working as one cohesive unitFielding patient conflict, complaints, concerns and diverting to the practice manager as neededOversee and optimize the appointment scheduleEnsure each day is scheduled to goal with limited open units of Dentists and/or hygiene production timeEnsure that required preauthorization's are in place the week before any major treatment is scheduledEnsure that all scheduled appointments are confirmed, and cancellations are minimized by addressing patient obstacles and motivating them to keep their appointmentReach out to new patients before and after first visit to ensure a great overall customer experience. Address any area of concerns, expectations etc. About You:Team lead experience is an assetClinical background and experience with dental software programs considered an asset