help desk technician

  • Kentville
  • Computerized Business Solutions
Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 37.5 hours per week Education: Expérience: Education College/CEGEP or equivalent experience Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service Evaluate and install computer hardware, networking software and operating system software Respond to requests for help and information from Website visitors and Website designers Computer and technology knowledge Device drivers Networking software Networking hardware Networking security Internet Servers Desktop applications Word processing software MS Office MS Windows TCP/IP Security and safety Bondable Criminal record check Transportation/travel information Valid driver's licence Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Sitting Combination of sitting, standing, walking Bending, crouching, kneeling Own tools/equipment Computer Internet access Personal suitability Accurate Client focus Excellent oral communication Excellent written communication Judgement Organized Team player Ability to multitask Time management Screening questions Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)? Experience Will train Health benefits Dental plan Health care plan Vision care benefits Financial benefits Group insurance benefits Life insurance Night shift premium Pension plan