.. candidate is an ideal team player, embodying humility, hunger, smarts, and grit. Your excellent phone presence, B2C experience (no cold calls!), and strong communication skills will set you apart. Multi-tasking, time management, and a quick grasp of system navigation are crucial, and your coachable nature .. read more
Customer Care Coordinator - High-Rise Construction $70K-$80K plus Benefits Position Summary: As a Customer Care Coordinator for high-rise construction projects, you will ensure an outstanding living experience for our residents, from sale through to long after they have moved in, strictly adhering to Tarion standards. Key Responsibilities: Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines. Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards. Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations. Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements. Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction. Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards. Qualifications: Bachelor’s degree in Business Administration, Property Management, or a related discipline, with emphasis on high-rise residential sectors. Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion. Excellent problem-solving skills and the ability to manage complex situations under pressure. Proficiency in property management systems, CRM platforms, and relevant software.
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