LensCrafters - Team Lead

Requisition ID: 843972 Store #: 000904 LensCrafters Position:Part-TimeTotal Rewards: At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTIONThe Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIESWhile working in Retail Ensure the LensCrafters team provides unsurpassed Customer ServiceProactive & solution driven, accurate execution & product knowledgeAssists customers with selections, provides recommendations, assists sales associatesServes as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lensesWorks with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technologyEnsures finished eyewear meets optical standards & customer requirementsCreates a safe working environment for all, demonstrates safe work practicesResponsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GEDStrong optical & retail experienceKnowledge of current optical theory & merchandiseStrong communicator & listenerStrong inter-personal skillsStrong basic math skillsSales skillsProblem solving abilityFamiliarity with cash register, computers & calculatorsLeadership & training experienceEdging & mounting experienceBasic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed statesLensCrafters Final Eyewear Inspector CertificationLensCrafters Quality, Fitting & Adjusting ProgramOptical machinery/instruments experienceCustomer service experienceAccuFit Digital Measurement System certificationKnowledge of current store merchandise & lens options