.. a net-zero. About the Role Reporting to the Director, Payroll, the Manager, Human Resources Operations & Shared Services will oversee and optimize the .. such as payroll processing, employee onboarding, offboarding, and employee Data management in HRIS. Lead and manage a team of HR professionals responsible .. read more
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.The primary responsibility of the Client Relationship Leader is to drive successful outcomes/ROI for our large enterprise customers, with a focus on the delivery of Canadian Retirement and Benefits outsourcing solutions. In this role you will be instrumental in inspiring a customer-focused culture across the organization and will be a key contributor in driving our overall client retention and growth strategy. The Client Relationship Leader will help to ensure that clients are unlocking the true value of the TELUS Health suite of services and will be responsible for growing their portfolio by delivering sales against quarterly and annual targets that will be provided by their leadership team.As a key leader of the business and our Customer Journey, you will help to define the Vision and Strategy for the Client Development organization and will drive company-wide processes for delighting our customers, measuring client satisfaction and relationship health, and identifying the levers that will drive sustainable growth.Responsibilities include:Building and nurturing strong client relationships to develop a holistic and deep understanding of our clients’ immediate needs, strategic imperatives, current programs, operating environment, challenges/opportunities, and operational maturityLeading the post-sales orchestration of all companywide resources to deliver on contractual obligationsLead execution of Service AgreementPartner with Retirement and Benefits Operations leadership in the management of scope, ensuring TELUS Health teams meet and exceed service levelsSponsor and monitor project management activity, ensuring client and TELUS Health teams share a consistent view of the status of any project and/or the results being deliveredDriving initiatives to deliver ROI and ensure profitabilityEnsuring reference ready relationship health status (e.g., Net Promoter Score)Carrying a quota for growth opportunities with assigned clientsUpsell new products and servicesCross sell new productsIdentifying risks and driving mitigation plansDrive client retention strategy, considering TELUS Health’s and client’s perspectivesDrive contract renewal strategy, proactively managing contract renewal processPerform oversight on the services delivered, addressing issues as they ariseBased on a deep understanding of industry trends, providing insights and the best methodologies for design, implementation, adoption, and migration of emerging solutions in the industryCoordinating alignment with internal stakeholders around Customer Success strategy and objectivesDriving accountability for successful adoption and value realization for the products and services our customers have purchased and identifying new opportunities to expand relationshipsAs a leader in the organization, championing various organizational initiatives as assigned and modeling TELUS Health’s core valuesParticipating in other critical projects as requiredSucceeding as a Client Relationship Leader will require the following core qualifications and skills:Bilingual fluency in French and English is required, including the ability to communicate effectively in both languages verbally and in writingBachelor’s Degree or higher in relevant business or relevant operational experience7-10 years of strategic client management experience5-7+ years of progressive experience in multiple facets (e.g., operations, implementation, client management) of a benefits program delivery (Defined Contribution, Defined Benefits and H&W administration experience preferred)Proven ability to exercise sound judgment and strong problem-solving skillsProven analytical, research and problem-solving skillsDemonstrated flexibility and ability to adapt to multiple responsibilities encompassing multiple areas within the organizationProven leadership and project management skillsKnowledge of regulatory requirements and standards as they apply to Benefits, Pension and Retirement PlansFamiliarity with contract management and negotiations an assetAvailability to travel within CanadaLeading individual business development activities throughout the sales cycle with prospective and existing clients and strategic partners across the globeWinning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approachesDeveloping strong relationships with key contacts within prospect organizations and leading brokers/ benefits consultantsBuilding and nurturing relationships with new and existing clients, working closely with key individuals at multiple levels and functional areas, including the C-suite.Presenting at client events, finalist presentations and major industry conferences,Continuously refining the business development strategy for territory in line with the broader business development strategyParticipating in regular Quarterly Business Reviews with your clients to validate strategyNote for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.#LI-AF1 #LifeAtTELUS #HiringNow Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.