Computer Install Technician

Position Overview: The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Nanaimo, BC and may require travel to other areas of Vancouver Island. It will also require presence on client sites such as healthcare, government, and post-secondary institutions. Responsibilities: Software and network configuration and troubleshooting Software installation Printer/peripheral installation Diagnose, repair, and upgrade PC software and equipment Image workstation for new deployments Respond to customer inquiries Record-keeping and asset management Support other departments as necessary, depending on workload May involve performing audio and video related tasks as necessary Work proactively to ensure that services delivery is aligned to the client needs Delivering computer and/or printer orientation Skills & Qualifications: Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired) Ability to establish and maintain positive customer service Preferred: College Diploma / Associate Degree (technical field) or equivalent certification 1 year experience in an enterprise/business IT environment Knowledge of desktop hardware, preferably from an enterprise or business environment Knowledge of software installation and troubleshooting in a Windows environment Experience in PC assembly or repair CompTIA A+ Certification (or similar) is considered an asset Vendor-specific hardware certification is desired Presentation and training skills is an asset Position Requirements: Must be able to lift up to lbs. on a regular basis Must be able to pass a criminal record check (CPIC) Must have driver’s license and access to own vehicle Corporate responsibility: Employee will understand, meet, and live our core values Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven Compensation and Benefits: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $ – $ per hour Paid vacations Additional 5 personal days Paid sick days Extended Medical and Dental plan from day one About Us Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over team members, and we’re one of the largest technology solutions providers in Canada. Our + years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.