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Description SummarySunbelt Rentals – the fastest growing rental business in Canada– is seeking a Senior Equipment Rental Specialist/dispatcher– You!The Senior Equipment Rental Specialist/dispatcher is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team.This position will also be responsible for dispatching drivers.Position Responsibilities:Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customersNegotiates price and volume of original orders by maximizing rate and volumePlaces high volumes of equipment orders by obtaining customer informationSecures equipment by checking availability of equipment with shopProvides adequate notice to Dispatch and Service Departments for upcoming equipment requirementsAdministers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensionsHandles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt RentalsReviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricingParticipates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response effortsDispatch Duties:Will manage Drivers to ensure prompt receipt and delivery of equipment from/to customers. Responsible for overseeing the application of appropriate DOT standards. Includes responsibility for reporting, scheduling, and supports customer service/sales goals of the business unit.Education or experience that prepares you for success:High School diploma or GED requiredFamiliarity with various types of construction/industrial tools & equipmentKnowledge/Skills/Abilities you may rely on:Previous equipment rental industry experienceKnowledge about parts and equipmentStrong customer service & telephone skillsSolid computer and administrative skillsWe Take Care of Our People - join our team now, you will be able toEnjoy competitive wages and a comprehensive benefits programRRSP matching programPaid vacation and sick daysPrescription coverage, dental care, vision care, short & long-term disability coverageSafety boots reimbursement ($175/year)Develop new skills for a career track in service of operation managementWe promote from within, you can explore your career and get prepared for various rolesOpportunity to become an operational/service manager and/or advance into branch leadership.Experience high employee fulfillment with our support and empowermentWork with an incredible team of people in a safety-driven cultureThe physical demands of this rolerequire bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.If you have done any of the following roles, we’d love to hear from you:Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand AmbassadorAlthough we appreciate all who apply we will contact only those candidates who meet our requirements.Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.Sunbelt Rentals a proud supporter of military families and an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.Gear up for an exciting career!Base Pay Range: $27.06 - 32.12Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, andapplicable agreements (unless specified in a collective bargaining agreement).Gear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.