User Support Technician

  • Wetaskiwin
  • Techise

Work Term: Permanent

  • Work Language: English

  • Hours: 30 to 40 hours per week

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Experience: 1 year to less than 2 years Work setting :

  • Computer hardware or software retailer/wholesaler

  • Relocation costs covered by employer

  • Willing to relocate Tasks :

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Supervise other technical support workers in this group

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Supervision :

  • 1 to 2 people Certificates, licences, memberships, and courses :

  • Associate Computing Professional (ACP)

  • Cisco certified network associate

  • Microsoft certified professional (MCP)

  • A+ Certification Computer and technology knowledge :

  • Android

  • Security software

  • Word processing software

  • .NET

  • MS Windows

  • TCP/IP Security and safety :

  • Bondable

  • Criminal record check Transportation/travel information :

  • Travel expenses paid by employer Work conditions and physical capabilities :

  • Fast-paced environment

  • Work under pressure

  • Tight deadlines

  • Repetitive tasks

  • Manual dexterity

  • Attention to detail

  • Sitting

  • Combination of sitting, standing, walking

  • Standing for extended periods

  • Bending, crouching, kneeling Personal suitability :

  • Accurate

  • Client focus

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Initiative

  • Judgement

  • Organized

  • Team player Screening questions :

  • Are you available for the advertised start date?

  • Are you currently legally able to work in Canada?

  • Are you willing to relocate for this position?

  • Do you currently reside in proximity to the advertised location?

  • Do you have previous experience in this field of employment?

  • What is the highest level of study you have completed? Financial benefits :

  • Gasoline paid Other benefits :

  • Transportation provided by employer

  • Parking available