Clerk- Langley

Detailed Overview As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system. Performs front desk reception and post vaccination duties by interacting directly with clients at COVID Testing and Immunization Centre (CTIC) and COVID Vaccination Clinic sites. Registers new clients, books appointments and referrals, provides info sheet/video to clients; establishes and maintains charts and chart organization including requests; maintains database(s) and maintenance of electronic client case load, types material utilizing word processing software, processes incoming and outgoing mail, faxes, reports/records and internal and courier documents, and operates office equipment. Responsibilities Assists clients to feel safe and at ease through a welcoming, client-centered approach, focussing on client comforts. Registers new clients, books appointments, answers/directs incoming calls for staff, takes messages, answers routine inquiries and provides information of a general nature regarding the Centre/Clinic, receives visitors, and refers to appropriate areas. Collects data from various sources, enters data into computerized systems and ensures data is kept up to date. Provides handout and instructional video regarding saline gargle; places provided specimen in designated bin in accordance with established testing and transportation procedures. Gathers, compiles, and retrieves information as required and prints related reports. Provides administrative duties such as preparing correspondence, reports and documents from handwritten draft, inputs client information, and maintains registers utilizing various software and systems. Prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to clients and/or families. Processes incoming and outgoing mail, faxes, reports/records, internal and courier documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup or shipping as required. Signs for receipt of packages and shipments. Operates office equipment such as photocopiers, shredders and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers further maintenance required to the Manager. Liaises with staff of health care and social service organizations, as well as general practitioners' offices to provide program-related information. Cleans and organizes office supply areas in accordance with established procedures, as assigned. Performs other related duties as assigned. Qualifications Education and Experience Grade 12. Office Assistant Certificate and recent, related experience of six months or an equivalent combination of education, training, and experience. Skills and Abilities Ability to communicate effectively, both verbally and in writing. Physical ability to carry out the duties of the position. Ability to work independently and in cooperation with others. Ability to operate related equipment. Ability to organize and prioritize. Ability to type. Knowledge of Business English. Knowledge of general office procedures.