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Better Life Counselling & Therapy
Pay : $20/hr
Shifts will be :Flexible to start 5-10 hours (work from home) building up to 20 hours/week (in office)
This role will report to the clinic director.
About Us
Better Life Counselling & therapy was established in 1995 with the goal of providing accessible, effective counselling to individuals and families. Over the past 25 + years, we have successfully helped hundreds of families, parents, children and couples accomplish their goals of experiencing themselves as more connected, alive and free.
Our office is conveniently located in Austin Heights, Coquitlam.
Our Vision
- We help thousands of people learn to live better lives with vitality and connection_
Our Core Values
- Authenticity_
- Be a Team Player_
- Work Hard, Play Hard_
To succeed in this role..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Psychology students and graduates are welcome!
Responsibilities
- Supporting Registered Clinical Counsellors and Counselling Interns with client bookings, payments, administrating intake & consent forms, etc.
- Maintaining a high level of confidentiality
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of office area, office supplies, and clinical files
- Claims confirmations from Insurance companies
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
- Knowledge of Jane scheduling software is an asset
Application Process : In addition to submitting a resume and cover letter: We thank all applicants for their interests: Only those under consideration will be contacted.
Job Type : Part-time
Salary : $20.00 per hour
Expected hours: 5 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Coquitlam, BC V3J 1S7: reliably commute or plan to relocate before starting work (required)
Education :
- Secondary School (required)
Language :
- English (required)
Work Location: Hybrid remote in Coquitlam, BC V3J 1S7