Assistant Manager, Boul. de la Gappe

What you'll doCustomer Service Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levelsSupport the customer experience through timely processing and movement of inventory to the salesfloorOperationsImplement, communicate and ensure compliance with all operating procedures, processes and policiesDeliver performance metrics, process improvement and Lean techniques (how, when, who)Lead store inventory movement teams and support accuracyManage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & complianceAssists in preparation and execution of annual inventories.Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.Assumes responsibility for operations of the storeAssumes responsibility for all operations of the store in the absence of the Store ManagerTrainingCoach and develop store team through setting expectations, communication, coaching, feedback and ongoing supportCreate and communicate execution of Daily Game Plan for operations activities and storeSupports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.Follows up with team to complete required training within timeframesFacilitate and lead team meetings as necessary.Completes and holds team accountable to complete required Triangle Learning Academy training within timeframesMaintaining a positive work environment for staff.LeadershipContinually motivates team and performance through recognition programs, store contests, customer compliments, etc.Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.Promotes and maintains a positive and motivating work environment.Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.What you bringProven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing supportProven ability to build and manage a daily plan for the department and storeExceptional communication skillsExcellent organizational skillsSuperior training and mentoring skills3-5 years retail experience requiredHigh energy, enthusiasm and a drive to succeedFundamental computer skills an asset#LI-MM2