Inside Account Manager

Job DescriptionAs an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.Additional duties will include:Process sales orders and turn quotations into orders through customer interactions, primarily over the phoneMaintain relationships with established key accounts and ensure that their requests are being metUse interpersonal skills to strengthen relationships with existing customers and increase market shareAct as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customerProspect and develop new customers using outbound calling campaignsMeet or exceed the Profit Centre’s gross profit and sales targetsAssist sales during peak hours and continue to drive business through face-to-face customer interactionsInvestigate and resolve customer issues such as pricing deductions and product returnsExpedite customer material with vendors when requiredFollow up with customers on quotes and outstanding ordersSupport the Outside Sales with customer orders and issuesBe an integral part of the team supporting all activities that occur at the Profit CentreCommunicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit riskPerform other tasks as requested by the Profit Centre ManagerQualificationsCollege and/or University degreeA minimum of 1 year of experience in customer service or inside sales/contractor experience preferredProficient in the use of Microsoft Office softwareOutstanding customer service and telephone skillsAbility to prospect new customers and increase sales with existing accountsPossess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlinesStrong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammatesAbility to identify customer requirements and provide profitable solutions and close the saleAble to learn and operate the applicable software system used to process ordersIntermediate math skillsPreferred Skills:Previous experience with or knowledge of HDPE pipe and Civil infrastructure Experience using M3 or other ERP systemsAdditional InformationWhy Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex time