Investigator

The VSA builds public confidence in the m tor dealer industry in BC engaging and educating indus y and con - ers, ensuring - afe and rel - le motor vehicle buy - experience. As an ind - ndent, non-profit, regulato - agency that oversees - e sales of per - al-use new and - d vehicles, t - VSA: - lic - es motor vehicle deal - hips, sales - ple, broker ag nts, brok - agent repres - atives, and whol ers - prov - s licensing courses and conti ing educati - for VSA licensees - offers consumer nformatio - nd assistance - pro es assistance with dispu resolution - investigates consumer complaints and claims - undertakes compliance action *What is the Role? * The VSA is currently hiring an Investigations Officer. The Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province. This is a 12-month contract position with the possibility of this becoming a permanent role. *What You'll Do:* - Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province. - Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence. - Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence, while maintaining appropriate investigative notes. - Investigate all consumer and industry complaints. - Promote the VSA’s mission and mandate in all communication with consumers and stakeholders of the automotive industry. - Meet VSA Investigations department service standards. - Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance. - A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant course work and experience. - A minimum of three years’ experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi - judicial sanctions. Preferred Additional Education & Experience - University degree in law, criminology, legal studies or a related discipline. - Excellent verbal and written communication skills. - Excellent interpersonal skills. - Strategic approach to problem solving. - Self-motivated and able to manage time and workload pressures independently. - Ability to work in a team environment. - Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies. - Ability to create and maintain a positive work environment. - Ability to organize and manage large volume investigative files. - Experience working with Legislation, Acts and Regulations. - Ability to work from home from time-to-time (remote). - Computer skills including word processing and use of databases such as: Microsoft’s Customer Relations Management (CRM) system. *Compensation & Benefits - Company events - Dental care - Disability insurance - Discounted or free food - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Tuition reimbursement - Vision care - Work from home Schedule: - 8 hour shift - Monday to Friday Education: - Bachelor's Degree (preferred) Experience: - Investigations: 3 years (preferred) Language: - English (preferred) Work Location: In person