Administrative Assistant

  • Coquitlam
  • Rbc Royal Bank
Job SummaryJob DescriptionWhat is the opportunity? RBC Dominion Securities is Canada's leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.The RBC Dominion Securities branch located in Burnaby, BC is looking for an Administrative Assistant to provide administrative support to multiple Investment Advisor teams, and branch support.You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Teams.What will you do? Coordinate and prepare meetings for Advisors with their clients/prospects.Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.Respond to client inquiries (account transactions, requests account documentation, account reporting, etc.).Assist the Advisor team with client onboarding.Help manage incoming communications from clients, Advisors and other internal and external partners.Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accountsEnsure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.Respond to incoming inquiries from prospective clients to answer questionsWhat do you need to succeed? Must-haveStrong Microsoft Office Suite skillsHigh level of time management and organization skillsDemonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clientsExceptional verbal and written communication in EnglishAptitude to build quality relationshipsNice-to-haveCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)Knowledge of RBC Dominion Securities' systems and proceduresExperience in the securities industry is an assetWhat's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program which include competitive compensation and flexible benefitsLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to building close relationships with clientsThe expected base salary range for this particular position is $35,000 - $42,000 -- depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn considerably more through RBC's robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC's high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsCustomer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing Software