Sales & Business Development Co-ordinator

JOB TITLE: SALES AND BUSINESS DEVELOPMENT CO-ORDINATOR

Job Type: Full Time 40 Hours Per Week. Dynamic Office Environment. 

Reporting To: VP of Sales & Marketing

Collaboration With: Sales, External Customers, Operations, R&D

Work Location: On Premise (not remote). #601 - 19055 Airport Way, Pitt Meadows, BC

About You

The ideal candidate is a driven and dynamic team player who thrives in a fast-paced environment and is enthusiastic about health, wellness, and the natural products industry. Working in a sales support role, you are a clear communicator and an effective collaborator who enjoys a combination of problem solving and administrative structure. 

Qualifications include:

· Strong customer service skills with a minimum of 3 years of related experience

· Exceptional verbal & written communication skills

· Demonstrated ability to prioritize tasks in a fast-paced environment

· A related post-secondary degree OR equivalent work experience in lieu of education

· Ability to handle a high volume of detailed work with a high level of accuracy. 

· Strong problem-solving and decision-making abilities. 

· Numerical aptitude is a plus with particular emphasis on weights and measures. 

· Proficient in using customer service software such as CRM and ERP systems.

· Ability to remain calm and composed in challenging situations. 

· Ability to work independently and collaboratively in a team environment. 

· Strong interpersonal skills and ability to build rapport with customers. 

· Knowledge of industry best practices in customer service and support. 

· Ability to adapt and learn quickly in a fast-paced environment. 

About Us

Rhema is a fast-growing manufacturer in the nutritional supplements industry focused on popular product categories like proteins, greens and immunity powders & capsules, mushroom supplements, and other related health products. We have earned our reputation for producing high quality products for both established global clients and innovative start-ups through our customer-centric approach and a strong team culture of innovation, honesty, and ethical practices. Please visit rhemahealth.com to learn more about us.

Duties and Responsibilities:

The Sales Co-ordinator is responsible for supporting members of the sales team and related sales initiatives with direct customer interaction. Specific duties include:

· Provide primary support for senior sales team

· Review, clarify, and process incoming customer orders

· Collaborate with sales team and customers to update regular sales forecasting

· Provide helpful, timely, and informative responses to customer enquiries

· Collaborate with cross-functional teams to resolve complex customer issues

· Maintain customer information databases and update/review as needed

· Co-ordinate with Production and Logistics teams to ensure on-time delivery and troubleshoot related issues as needed

Outcomes

This important role is at the centre of our business ensuring smooth execution of sales initiatives with our customers and clients. Success in this role will help achieve the following outcomes:

· High customer satisfaction with strong on-time delivery record

· Continued positive growth of long-term client and customer relationships

· Streamlined sales and admin processes leading to improved service and productivity

· Career advancement opportunities throughout Rhema & the industry

· The opportunity to contribute as part of a dynamic, fun, and experienced team

· Contributing and helping to implement ideas for improved efficiencies and innovation

Remuneration

· Salary of $55-$65k depending on experience

· Extended health benefits

Next Steps

If this role sounds like it could be a good fit, we’d love to hear from you! Please send us your resume and a brief note about why this role appeals to you at carmined@rhemamade.com.

• Rhema Health Products Ltd. Is an equal opportunity employer. Qualified applicants can expect to be contacted.