front desk agent

Education: Secondary (high) school graduation certificate Experience: Will train Work setting Hotel, motel, resort Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Work conditions and physical capabilities Attention to detail Fast-paced environment Overtime required Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Health benefits Health care plan Work Term: Seasonal Work Language: English Hours: 30 to 40 hours per week