Fixed Operations Manager

About The Role Reporting to the General Manager, the Fixed Operations Manager oversees operations within the Service Department. Responsibilities include setting sales goals, providing real-time coaching to staff, ensuring compliance with manufacturer guidelines, maximizing profitability, and delivering exceptional customer service. Schedule: Full-Time Salary: $90,000 to $140,000 (depending on experience) What We Offer: Extended Health CareDentalRRSPEmployee Assistance ProgramInternal Growth and Skill development programs Who You Are:Import OEM Auto Dealership experience is an assetMinimum of 2 years of experience as a Service Manager for an OEM Auto DealershipMinimum of 2 years of experience overseeing the Parts Department for an OEM Auto DealershipStrong leadership skills with an emphasis motivating and inspiring teams to achieve desired resultsStrong organizational skills with the ability to multitaskAbility to work as part of a results-oriented and customer-focused dealership teamAbility to effectively respond to and meet the needs of a diverse client baseValid Class 5 driver’s license with a clean driver’s abstractKnowledge of PBS is an assetWhat Your Day Will Look Like: Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat businessProvide training and real-time coaching to Service Advisors and Service support staff on administering policies, procedures and sales strategiesEnsure Service Technicians and Service Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recallsEnsure Service Technicians and Service Advisors maintain their manufacturer training guidelinesHost routine departmental meetings to increase training and development in an effort to grow the departmentKeep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representativesMaintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policyEfficiently assist customers (internal and external) with the highest level of serviceAscertain automotive problems and services by listening to customer's description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules.Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusionsPrepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemPrepare detailed and accurate estimates on the cost of labour and partsMaintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation