Customer Service Associate

  • Lindsay
  • Home Building Centre Lindsay

Company description

The Home Building Centre Lindsay is a retail location for all building materials, lumber, paint, home improvement materials & custom build packages who strives to provide exceptional customer service to the community of Kawartha Lakes and beyond.

Job description

We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in a positive and friendly manor.

Responsibilities :

  • Assist customers in purchasing a wide variety of building and home improvement products
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields is required
  • Ability to put together estimations and/or material lists for building supplies
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent problem-solving, written and verbal communication skills

Why work with us?

  • Positive & supportive work environment
  • Highly successful team dynamic
  • Internal skills, growth & development opportunities within the company
  • Staff discount available at all of the Kawartha Home Hardware Group locations on a variety of goods & services, including kitchens & bathrooms, Beaver Homes & Cottages packages, building materials & rental equipment
  • Supportive ownership group that is a people-first mentality
  • Opportunity to work within the Kawarthas being one of the top dealers in Canada with a high volume of work

Job Types : Full-time, Permanent

Benefits :

  • Dental care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Day range:

  • Holidays
  • Weekends as needed

Shift:

  • 8 hour shift
  • Day shift

Experience :

  • Hardware & Lumber Retail: 2 years (preferred)
  • customer service: 2 years (preferred)

Work Location: In person