Specialist, Ground Transportation

Position Summary:Reporting to the Manager Operations, Groundside Transportation Services, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.Key Accountabilities: Monitor inbound traffic and curb congestion and re-deploy contracted staff to address congestionRespond to all ground transportation telephone calls and radio channels and dispatch contracted staffOversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are metInitiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companiesTrack weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.Act as a central point of contact for terminal operations ground side transportation internal and external partnersCapture data using various GT systems to assist with ongoing investigationsLiaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations TeamAdjust Variable Message Signs including locations and programming of messagesReport concerns to the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc, that will trigger social media communications.Operate a computerized data entry system for the logging and updating of events and dispatching the appropriate responder (s) required for an eventGenerate work orders, monitor the event, and records event status. Perform follow-up actions to update status of incomplete events and reports findingsMaintain status logs of critical equipment and events for publication This unionized position is classified at the Band 6 level, with an hourly wage of $, based on a 40-hour work week. If you are the selected candidate, you must be available to commence the duties of the position once a selection decision has been made. As part of the competitive process, you will be required to complete a practical test. An eligibility list may be created.Qualifications: Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience3 years experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexityExperience with groundside transportation, parking operations, and dispatch and/or call centre environment is an assetValid Ontario Provincial Driver’s LicenseObtain and retain Transportation Security Clearance at the designated level for the position Knowledge, Skills and Abilities: Knowledge of GTAA Ground Transportation operations including, roadways, parking garages and service providersKnowledge of Ground side maintenance protocols and Standard Operating ProceduresAbility to train others on parking and GT systemsAbility to communicate clearly, concisely and accurately in both written and oral forms through different mediumsAbility to work on a variety of tasks simultaneously; using a Personal Computer, communications equipment and telephone, often during periods of stress and with considerable time constraintsAbility to simultaneously monitor multiple radio channels, answer phone calls as well as handling face to face inquiriesKnowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIAFamiliarity with Excel, Word and Access and the ability to run queriesKnowledge of communication and dispatch equipmentKnowledge of basic Fire and Police data gathering techniquesKnowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security linesAbility to proactively analyze situations and implement contingencies The GTAA is a federally-regulated private sector corporation. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive