Service Advisor (Regular FT)

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our Abbotsford, BC Dealership as Service Advisor. This is a Full-Time, Regular position. Hourly rate is $ - The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity, ensuring a smooth book-in process by under promising and over delivering. If the location does not have a Service Manager, the Service Advisor will report directly to the General Manager.The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers’ expectations. It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.WHY JOIN OUR TEAMWe offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer: Opportunities for career growth and developmentCompetitive Healthcare Benefits PackageEmployer matching RRSP programCorporate discounts on computers, flights, hotels, etc.Employee/Family Bursary ProgramFriendly and supportive work environment and an ambitious teamDiscounts on RV purchases, rentals and partsCompany events focused around social action and getting together as a team JOB DUTIES: Adhere to the company Mission, Vision & ValuesScheduling customer appointmentsCreate work order upon phone book inEnsure follow up with your customersProvide estimates and quote repair workMay assist in warranty with manufacturers and warranty administration as directed by the Service ManagerMaintain a neat desk service counter areaAny other items, as directed by the Service Manager REQUIREMENTS Secondary educationService advisor training and/or certificatesCustomer service training and/or certificateService advisor and customer service experience.Previous related experienceMust be able to work SaturdaysAn outstanding personalityA positive attitude that impacts those around youExcellent communication skillsThrive in a fast paced environmentProblem solving and analytical skillsOrganizational and priority-setting skillsAbility to multitaskAbility to perform under pressure and handle customer issues and concerns Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.