Member Service Representative

Posting Details Job Details Description At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency and are champions of every members success for a thriving Saskatchewan. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions. Our employees are curious, courageous, confident and committed. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.The bigger pictureWe’re looking for a reliable and trustworthy person with a strategic mindset to come on board as our temporary Member Service Representatives for up to a 12-month term in our Member Contact Centre located in Regina. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single experience. How you’ll be spending your time Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversationAssisting members with their everyday account related activities and providing financial services advice and solutions to meet their needsHelping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information availableGrowing and adapting your skills and knowledge in order to consistently perform with confidence The way people describe youYou are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.The experience you bring Experience working in the financial industry is considered an asset2 years’ experience working in a customer service roleExperience in a call centre environment is considered an asset Salary Range:$48,480 - $60,600 with 7% Short Term Incentive TargetBenefits and PerksThe success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits include, but are not limited to: Preferred rates for all your banking needs helping to make life more affordable.Generous vacation benefits with 10 additional paid days off giving you time to spend on what’s most important to you.Competitive benefit package options covering off all aspects of personal wellness.7% pension matching after one year of employment to support you towards retirement.