Strategic Client Executive - Private Sector

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.The Strategic Client Executive is a senior member of the TELUS Health Global Customer Relationship Management team responsible for leading the relationships and growth of strategic enterprise clients. The Strategic Client Executive understands their client’s business priorities and builds a strategy to bring them the right solutions and products across TELUS Health.If you are passionate about your clients’ business and are growth minded – this role might be for you.Builds long-term, trusted relationshipsBuilds an in-depth understanding of the client’s business objectivesActs as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industrySets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsibleDrives revenue growth through consultative salesBuilds and leads strategy to grow year over year revenue by aligning with client’s key prioritiesLeverage all product and service lines to complete a holistic growth plan that meets the needs and objectives of clientsProtects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal processUnderstands client’s buying process and effectively engages in the budgeting cycleNavigates complex relationshipsMakes connections at all levels of client’s business with a strategy to engage executives and expand relationships across the organizationAbility to engage stakeholders, including influencersBuilds strategies to develop and manage global relationshipsAbility to manage internal relationships across business lines to execute on client strategyMobilizes internal client teamsLeads all aspects of the client strategy ensuring that all team members are engagedFacilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areasEnergizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growthSupports and holds internal client teams accountable to resolve service delivery issues when they ariseActs as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shineLeverage full suite of TELUS Health capabilitiesCreates two-way dialogue with clients to identify market trends, understand gaps and test new solutionsMobilizes the right expertise and capabilities from across the organization to bring the right solutions to clientsDesigns solutions that fit by blending all TELUS Health services, solutions, and technology capabilitiesDevelops thought leadership and client ready content that can be shared across the businessA Strategic Client Executive will excel at:Building strong trusted advisor relationships Building deep understanding of client’s business and the client themselves (their individual value drivers)Seeing things through the client’s lens – able to deliver tailored messages that resonate with the clientOpening new opportunities to cross-sell across all business lines to existing clients, driving sustainable revenue growthEstablishing credibility with senior leadersNavigating and coordinating the right internal resources to create solutions, address challenges and remove barriersAs a leader in the organization, providing hands-on support and/or sponsoring enterprise projects as neededTranslating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client’s business into value added insights & solutionsAdditional requirements: Business experience that includes directly managing and supporting complex clientsA strong knowledge and understanding of the TELUS Health solutions and capabilitiesA strong understanding of Canadian benefit plans and the mental health landscape are keyConsulting or HR administration/outsourcing experience is an assetExperience managing global accounts is an assetWhere permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.