Coordinator Resort

As a Coordinator Resort you would be responsible for:

• Supports administrative releated duties and processes
• Where applicable, collects proper documents related to incidents occurring at the resort; captures relevant information into a data base and keeps the General Manager and property leadership fully informed of progress and outcome
• Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects of the Grand Impact Committee
• Ensures all vendor inquiries are handled in a professional and expedient manner.
• Coordinates vendor contract process as it relates to Reserve Projects
• Distributes and Receives RFP (requests for proposals) for projects, contracts
• Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
• Organizes all aspects of HOA meetings including ut not limited to preparing notifications, arranging meeting location/space, coordinate translation where needed and any other requests by Resort Leadership or Association Management Services
• Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed.
• Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more
• Assists operations with in house notifications, emergency information and other requested communication
• Assists with certain deliveries and receives purchases for various departments where applicable
• Completes all required Company trainings and compliance courses as assigned.
• Maintains Compliance records for various needs such as training
• Provides analytics in regards to SALT or Guest Feedback measurements, daily/weekly/monthly roll up as needed
• Creates presentation decks or other media tools as requested by Resort Leadership
• Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
• Works with Resort Leadership on Quality Assurance Measures to include inspections, waivers, brand standards
• Responds to owner/guest inquiries, concerns and ensures issues are resolved and not escalated
• Perform other related duties as assigned.

Why do Team Members Like Working for us?

• Our Mission and Values
• Internal growth opportunities
• Being part of an industry leader in the hospitality field
• Benefits include extended health & dental and vision coverage
• Short term and long term disability benefits
• Employee Assistance Program
• Choice of ski pass or wellness allowance
• Group RRSP
• Team Member and Family Travel Program providing reduced hotel room rates!

Qualifications

• To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• .Minimum 6 months of related experience.

• Capability to understand and follow both oral and written directions as well as knoiwledge and usage of corect business English and office practices.

• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationshiops and interact successfully with inernal and external customers.

• Proficient in Power Point Presentations and other media formats

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to change.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior experience working in hospitality industry.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.