Operations Manager

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Reporting to the Store Manager, the Operations Manager will have the following responsibilities:Implement, communicate and ensure compliance with all operating procedures, processes and policiesRecruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisalsHandle escalated customer service issues and offer solutionsIncrease location profitability and efficiencyMaintain excellence in store merchandising, detail and customer serviceEnsure 100% customer satisfactionPromote team work within all departmentsMinimize errors and ensure a high-level of data entry accuracyMaintain store inventory levels and accuracyControl and reporting of Accounts Receivable and Accounts Payable Qualifications 2 or more years of Supervisory or Management experience in a Retail environment 2 or more years of Customer Service or Sales experience Successful track record in customer service, operations and merchandising Excellent communication, interpersonal and problem solving skills Ability to lead, motivate and manage a team Highly developed time management and organizational skills Working knowledge of retail operating systemsHigh school diploma or equivalent; post secondary education an asset Flexibility to work any shift, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.Apply nowIf you’d like to apply for this role, please contact our recruitment team at